Quantex Services User Agreement
Effective Date: 1st of Jul 2025
Last Updated: 19th of Sep 2025
Welcome to Quantex. Please read this agreement carefully. This Agreement (the "Agreement") is a legally binding contract between you, as a user of Quantex Services ("You" or the "User"), and QUANTEX ROBOTICS & SMART MACHINES TRADING L.L.C ("Quantex", "We", "Us", or "Our").
By using or accessing Quantex Services, you agree to be bound by the terms and conditions of this Agreement, including the Privacy Policy incorporated herein by reference. If you are using the Services on behalf of an organization, you represent and warrant that you have the legal authority to bind that organization to this Agreement. If you do not agree to any of these terms, you must not use Quantex Services.
1. Description of Services
Quantex provides a suite of innovative, AI-powered solutions designed to enhance the event experience and business management (the "Services"). The Services include, but are not limited to:
AI-Powered Avatars: Interactive and customizable avatars providing instant engagement and support to participants, capable of processing inquiries, providing information, and assisting with event navigation.
Smart Registration: Efficient registration solutions leveraging NFC technology (via QID cards) and biometric data (such as facial and voice recognition), enabling swift and personalized check-in for participants and speakers.
Analytics Suite: Powerful tools for tracking real-time event data, including session attendance, participant behavior analysis, live sentiment analysis, and providing comprehensive reports and insights for future event improvement and decision-making.
Event Knowledge Bank: A platform for storing event data, including session insights, speaker content, and participant interactions, creating a valuable knowledge repository for post-event use and future content planning.
Adaptive AI Networking Assistance: AI-powered tools facilitating connections between participants and relevant stakeholders based on interests and interactions.
Seamless Event Operations Solutions: AI-backed tools aimed at streamlining operational tasks for events.
The Services are configurable and offered in different packages (Basic, Standard, Premium) based on the specific needs of each event or business project. The full details of the features included in each package and pricing model will be specified in the specific Service Agreement concluded separately for each event or project.
2. User Eligibility
You must be a legal entity (such as a company or organization) or an individual at least 18 years of age and possess the full legal capacity to enter into this Agreement. By using the Services, you represent and warrant that you meet these eligibility criteria. Quantex Services are intended for professional and commercial use in the context of event management and business solutions.
3. User Account
Account Creation: To use the Services, you may need to create a Quantex account. You are responsible for providing accurate and complete information during registration and maintaining its accuracy.
Account Security: You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You must notify Quantex immediately of any unauthorized use of your account or any other security breach.
Organization Responsibility: If your account is created on behalf of an organization, that organization is responsible for all activities conducted by authorized users accessing the Services through that account.
4. Payment and Billing Terms
Pricing Models: Services are primarily offered on a "per event" basis with different pricing models (Basic, Standard, Premium) based on the included features and services, as detailed in the specific Service Agreement for each event or business solution.
Payment: The fees and payment terms are specified in the quote or separate contract signed between you and Quantex for each event or project. You must pay all due fees by the specified deadline according to the agreed terms.
Taxes: The prices quoted do not include applicable taxes and duties, unless explicitly stated otherwise. You are responsible for paying all applicable taxes (such as Value Added Tax - VAT) imposed by competent authorities.
Late Payments: In case of delay in paying any amounts due according to the terms specified in the quote or contract, Quantex reserves the right to impose late payment fees according to the terms set forth in the relevant quote or contract or as per applicable law.
5. Use of Services and User Conduct
License
Quantex grants you a limited, non-exclusive, non-transferable, and non-sublicensable license to use the Services in accordance with this Agreement and accompanying documentation. This license is granted solely for the purpose of using the Services for your legitimate event or business operations.
Acceptable Use
You agree to use the Services only for lawful purposes and in a manner that complies with all applicable laws and regulations, including, but not limited to, data protection and privacy laws, intellectual property laws, and public event regulations.
Prohibited Content
You are prohibited from using the Services to create, upload, display, transmit, publish, or distribute any content that is:
Illegal, harmful, threatening, abusive, harassing, defamatory, obscene, vulgar, or otherwise objectionable in any way, or any content that is inconsistent with the purpose of the Services or harmful to Quantex or its other users.
Infringes upon the intellectual property rights of any third party, including copyrights, trademarks, and trade secrets.
Infringes upon the privacy or publicity rights of any third party.
Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment.
Constitutes hate speech or discrimination based on race, origin, religion, gender, sexual orientation, disability, or any other basis.
Misleads, defrauds, or deceives others.
d. Technical Restrictions: You agree not to:Modify, adapt, translate, or reverse engineer any portion of the Services.
Attempt to gain unauthorized access to the Services or related systems or networks.
Use any robot, spider, site search/retrieval application, or other manual or automatic device to retrieve, index, "scrape," "data mine," or in any way reproduce or circumvent the navigational structure or presentation of the Services or their contents.
Event Responsibility
You are solely responsible for the overall planning, execution, all required licenses and permits, safety, and the overall participant experience of your events. Quantex provides the technological layer and related services, but is not responsible for operational aspects directly unrelated to the Services provided.
6. User Content and Data
Data Ownership
You retain all ownership rights in the content and data you submit to the Services or that is generated through your use of the Services for your events (e.g., participant lists, interaction data, event analytics, speaker content uploads).
Data License
You grant Quantex a worldwide, non-exclusive, royalty-free license, valid throughout the term of this Agreement and any relevant specific Service Agreements, and for a limited period thereafter solely for legal compliance or reasonable backup purposes. This license is limited to using your data and event content for the sole purpose of providing the Services to you, improving the Services (as described below), and meeting any legal requirements. The license includes, without limitation, the right to host, store, modify, create derivative works from, communicate, publish, transmit, and display your data and event content to achieve the stated purposes.
Use of Data for Service Improvement
You agree that Quantex may collect and use aggregated and anonymized data (which does not directly identify you or any individual participant in your events) for the purpose of improving the Services, developing new features, conducting research, analysis, and generating market reports. Quantex retains all ownership rights in this aggregated and anonymized data.
Personal Data and Participant Data
You acknowledge that the use of the Services may involve the collection and processing of personal data of participants and speakers (including, but not limited to, contact information, interactions with AI Avatars, registration data, and biometric data such as facial prints or voice for registration purposes).
With respect to such data, you act as the "Data Controller" and Quantex acts as the "Data Processor".
You are responsible for ensuring compliance with all applicable data protection laws (including obtaining the necessary consents from participants and speakers for the collection and processing of their personal and biometric data by Quantex to provide the Services, especially when using QID card and biometric solutions).
Quantex will process personal data in accordance with your documented and reasonable instructions and in compliance with this Agreement and applicable laws.
Data Processing and Security - Summary of Privacy Policy and Data Processing Addendum:
Quantex is committed to protecting the privacy of your data and your event participants' data. Our Privacy Policy describes in detail how we collect, use, disclose, and protect data when you use our Services. Personal data is also processed according to the terms of a Data Processing Addendum (DPA), which is incorporated herein by reference. The User (as Controller) agrees to the terms of the DPA by assuming full responsibilities under applicable laws. Please review the full Privacy Policy and/or DPA available at [Insert link to Privacy Policy and/or DPA here] for complete information. Below is a summary of key points regarding data processing on your behalf:
Types of Data Collected and Processed: We process various types of data to provide and operate the Services, including registration information (e.g., names, contact details, organizational details), biometric data (if Smart Registration features are enabled with explicit consent), participant interaction data (e.g., sessions attended, questions asked to AI Avatars, QID card interactions), event performance and analytics data (e.g., session attendance, live sentiment analysis, participant flow), and content uploaded or generated through your use of the Services (e.g., speaker content, AI Avatar responses).
How Data is Collected: Data is primarily collected through your direct input into the system, participants' interactions with the Services (AI Avatars, Smart Registration, session tracking via QID cards), and data automatically generated through the use of the Services (performance analytics, interaction data).
Purposes of Data Processing: We process this data solely for the purpose of providing the agreed Services for your event, including enabling registration and access using QID cards and biometrics (where applicable), providing AI Avatar interactions, offering analytics tools and insights, building the Event Knowledge Bank, and supporting seamless event operations. We also use aggregated and anonymized data as described in Section 6(c) for developing and improving our Services.
Data Sharing: We do not sell or rent your data or participant data to third parties for marketing purposes. We may share data only with trusted third-party service providers ("Subprocessors") who act on our behalf to help operate and provide the Services (such as cloud hosting services, specialized data processing tools). When using Subprocessors, Quantex ensures they are bound by confidentiality and data protection agreements similar to those required of Quantex under this Agreement and the DPA. If legally required, Quantex will inform the User of Subprocessors as specified in the DPA. We may also disclose data if legally required (such as in response to a court order or subpoena).
Data Security: We implement appropriate technical and organizational security measures to protect data from unauthorized access, alteration, disclosure, or destruction. These measures are detailed in the full Privacy Policy.
Data Retention: We retain data for the duration necessary to provide the agreed Services and for your legitimate purposes (e.g., post-event analysis, reference in the Knowledge Bank), and according to the retention periods specified in the Privacy Policy or as agreed in the specific Service Agreement and DPA, and as required by legal obligations.
Data Subject Rights: As the Data Controller, you are primarily responsible for responding to requests from data subjects (participants, speakers) regarding their rights under applicable data protection laws (e.g., rights of access, rectification, erasure, objection to processing). Quantex, as the Data Processor, will provide reasonable assistance to help you respond to these requests, in accordance with the terms of the Data Processing Addendum and the Privacy Policy.
For a full understanding of Quantex's data and privacy practices, including information on how to contact our Data Protection Officer (if any), please review the full Privacy Policy and/or Data Processing Addendum (DPA) available at [Insert link to Privacy Policy and/or DPA here].
7. Intellectual Property
Quantex Ownership: All intellectual property rights in the Services, the related software, technology, designs, logos, and trademarks (including the QUANTEX trademark), and the Avatars (as service tools), and any materials created by Quantex as part of the Services (excluding User Content) are owned by Quantex or its licensors. This Agreement does not grant you any rights in any of Quantex's intellectual property rights beyond the limited right to use the Services under the license granted in Section 5(a).
Avatars and AI-Generated Content: The Avatars themselves are owned by Quantex. Specific content (such as text or audio responses) generated by participants' interactions with the Avatars, and analytics resulting from the use of the Services, are generally considered "User Content" under Section 6(a), as they are based on your input and event data. However, you acknowledge that the underlying AI capabilities that generate this content are owned by Quantex or its licensors.
8. Confidentiality
The parties may obtain confidential information from the other party concerning this Agreement or the use of the Services. "Confidential Information" includes any non-public information related to a party's business, operations, plans, technology, computer programs (including source code and object code), technical specifications, performance data, customer information, or other information that is marked as confidential or would reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure. Each party agrees not to use the other party's Confidential Information except for the purposes of performing this Agreement and to maintain its confidentiality using the same degree of care it uses to protect its own confidential information of a similar nature, but no less than reasonable care.
9. Warranties and Disclaimer
a. User Warranties: You represent and warrant that you have all necessary rights, power, and authority to enter into this Agreement, provide the User Content and data, and permit Quantex to collect and process participant and speaker data in accordance with this Agreement, and that your use of the Services will not violate any law, regulation, or third-party rights.
b. Quantex Disclaimer: The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Quantex does not warrant that the Services will be error-free, uninterrupted, secure, or will meet your specific requirements (unless explicitly specified otherwise in a specific Service Agreement). You acknowledge that AI technology may sometimes produce unexpected or inaccurate outputs, and Quantex is not responsible for any decisions or actions taken by you based on outputs generated by the Services.
10. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Quantex be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party on the Services, including without limitation, any defamatory, offensive, or illegal conduct of other users or third parties; (c) any content obtained from the Services; and (d) unauthorized access, use, or alteration of your transmissions or content.
In no event shall the aggregate liability of Quantex for all claims relating to the Services exceed the amount you paid to Quantex for the Services giving rise to the claim during the twelve (12) months immediately preceding the date the claim arose.
11. Indemnification
You agree to defend, indemnify, and hold harmless Quantex and its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and partners from and against any and all claims, actions, lawsuits, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) any User Content you provide; (c) your breach of this Agreement; (d) your violation of any third-party rights, including without limitation, any intellectual property or privacy right; or (e) your failure to comply with applicable data protection and privacy laws, particularly regarding obtaining consents for the collection and processing of biometric and interaction data of participants.
12. Term and Termination
Term
This Agreement commences on the Effective Date or the date you first accept it, whichever is earlier, and remains in effect until terminated in accordance with its terms.
Termination
Either party may terminate this Agreement in the event of a material breach of the Agreement by the other party, provided that the breaching party fails to cure such breach within thirty (30) days of receiving written notice identifying the breach.
Quantex may terminate or suspend your access to the Services immediately, without liability to you, in the event of any of the following (including but not limited to): failure to pay fees by their due dates; your material violation of any term of this Agreement or a related specific Service Agreement (other than a curable breach subject to the preceding point); your violation of applicable laws (particularly those related to data or prohibited content); or if Quantex reasonably believes your use poses a security or technical risk.
Quantex may terminate this Agreement or suspend or discontinue the Services (or any part thereof) for convenience upon not less than sixty (60) days' prior written notice to you. In case of total discontinuation of paid Services for convenience, Quantex will refund any prepaid fees for the unused portion of the Service period.
Specific Service Agreements for each event may define additional specific termination terms for that event.
Effect of Termination
Upon termination, your right to use the Services immediately ceases. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
13. Modifications to the Services and Agreement
Quantex reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material, we will try to provide at least thirty (30) days' prior notice before the new terms take effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use the Services after these revisions become effective, you agree to be bound by the revised terms.
Quantex reserves the right to modify, suspend, or discontinue the Services (or any part thereof). Except as expressly provided otherwise in a specific Service Agreement, this may be done with or without notice, and Quantex shall not be liable to you or any third party for temporary modification or suspension of the Services for maintenance, security, or non-material improvements. For permanent discontinuation of a core paid feature or total discontinuation of Services for convenience, the termination clause in Section 12(b) shall apply.
14. Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the Emirate of Dubai, United Arab Emirates, without regard to its conflict of laws principles.
Any dispute or claim arising out of or in connection with this Agreement, its breach, termination, validity, or any non-contractual dispute or claim arising out of or in connection with it, shall be subject to the exclusive jurisdiction of the Courts of Dubai.
15. Miscellaneous Provisions
Entire Agreement: This Agreement, together with any specific Service Agreements for the event (which are incorporated herein by reference), the Quantex Privacy Policy, and the Data Processing Addendum (DPA), constitutes the entire agreement between you and Quantex regarding the Services and supersedes all prior or contemporaneous communications, proposals, and agreements, whether oral or written.
Waiver: Failure of Quantex to enforce any right or provision of this Agreement will not be considered a waiver of those rights.
Severability: If any provision of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement will remain in full force and effect, and the invalid or unenforceable provision shall be modified to the extent necessary to be enforceable under the law.
Assignment: You may not assign or transfer your rights or obligations under this Agreement without the prior written consent of Quantex. Quantex may assign or transfer this Agreement freely without restriction.
16. Contact Information
For any questions regarding this Agreement, please contact us at:
Email: info@quantex-ai.com
Address: Office M2-48, Art Tower, Al Raffa, Dubai, United Arab Emirates
Phone Number: +971 56 845 6656